Legal Terms

Privacy Policy

Venjue ApS only collects and processes personal data when it is necessary to provide our services or to comply with a legal obligation.

We do not use marketing or tracking cookies. The only cookies used are:

• An anonymous session token, which keeps you logged in to the platform.
• Technical third-party cookies from Stripe, which are necessary for the execution of payments.

What Data is Collected

We collect information when you interact with Venjue, either as a Vendor, an End User or a general visitor of our website(s), app(s) or other products that collect data.

The information we may collect includes:

• Name
• Email address
• Postal address
• Telephone number
• External IP address (logged automatically)
• Usage data and other anonymized points of reference

All information is provided by you in connection with the use of the platform or is registered by our systems for technical purposes.

Purpose and Legal Basis

The purposes of collecting and processing are:

• To deliver the services you have ordered.
• To send order confirmations and to communicate with you regarding your customer relationship.
• To identify your region and to prevent misuse or security breaches.

Processing takes place on the basis of Article 6(1)(b) of the GDPR (performance of a contract) and Article 6(1)(c) of the GDPR (compliance with a legal obligation).

Retention Period

• End Users: Personal data is deleted 5 years after delivery of the service, unless longer retention is required by law (e.g. the Danish Bookkeeping Act).
• Vendors and their users: Personal data is stored for as long as the account exists. Upon deletion of the account, the data is erased immediately.

Data Processors

Data Controller

The Data Controller is Venjue ApS, registered in Denmark with registration number DK42410047.

Recipients of Personal Data

Definitions

• Data Processor: A third party processing personal data on behalf of Venjue ApS pursuant to Article 28 of the GDPR.
• Sub-Processor: A subcontractor engaged by a Data Processor to perform parts of the processing of personal data.

Venjue ApS has ensured that written agreements are in place regulating the relationship with both Data Processors and Sub-Processors, and that all comply with the requirements of the GDPR.

We never disclose personal data to unauthorised parties and we do not sell data.

In order to deliver our service, Venjue ApS uses the following data processors and sub-processors. All parties are subject to data processing agreements ensuring compliance with the GDPR and applicable data protection law.

Your Rights

As a data subject, you have the following rights under the GDPR:

1. To request access to the information we process about you.
2. To have inaccurate or incomplete data rectified or updated.
3. To request the erasure of your data.
4. To object to the processing of your data.
5. To lodge a complaint with a supervisory authority.

If you wish to exercise your rights, you may contact us at hello@venjue.com.

Terms of Use

The following describes Venjue ApS’ terms and conditions for the use of Venjue (collectively “the Services” and other related offerings), as set out below (together “this Agreement”). By accessing or using the Services, you agree to be bound by this Agreement and confirm that you have read and understood its terms.

The Vendor’s or End User’s right to use Venjue terminates automatically if they materially fail to comply with any provision of this Agreement. Termination of this Agreement will result in termination of access to Venjue.

Ownership of Venjue

Venjue, located at the domain venjue.com and other relevant domains connected to Venjue ApS’ business operations in various countries (including subdomains related thereto, such as app.venjue.com), as well as our sister domain(s) venjue.dk, venjue.se, venjue.fi, venjue.nl, venjue.de and others, related programs and apps and web apps, the data contained therein, email and telephone correspondence, widget components and other elements of Venjue, belong solely to Venjue ApS unless otherwise stated.

Venjue contains copyrighted material, trademarks and other intellectual property rights, some of which may be provided by and belong to third parties (“Third-Party Providers”). Venjue and the Third-Party Providers own and retain the property rights, ownership rights and intellectual property rights to these.

Restrictions on Use

Venjue consists of a collection of files delivered by the server, including client-side source code such as HTML, JavaScript, etc., as well as server-side code, app installation files (for iOS, Android and similar systems) or equivalent source code, database models, schemas and files, and graphical media such as videos, images and similar, and text, all of which, collectively or individually, are capable of running Venjue.

All rights are reserved by Venjue ApS unless otherwise stated, and any unauthorised use may result in legal action.

The User may not:

• distribute, share, sublicense, lend, lease or otherwise make Venjue’s source code available to a third party (on the internet, an information network, physical media, by transmission or otherwise),
• modify, adapt, create derivative works of or translate any part of Venjue,
• load Venjue, or any component parts thereof, onto another website than agreed (framing prohibition),
• perform reverse engineering, decompile or disassemble Venjue, or otherwise attempt to obtain its source code,
• remove or alter any copyright, trademark or other proprietary notices contained in Venjue, or
• use Venjue in any way not set forth in this Agreement, in an associated Partner Agreement, or in Venjue’s documentation.

Use of Content

The User may not use Venjue for purposes that:

• infringe a third party’s copyright, trademark, patent, trade secret, right of publicity or other rights,
• are or may be libellous, defamatory or slanderous, or
• constitute any other unlawful use.

Operation and Availability

Except where extraordinary operational limitations apply, Venjue may generally be expected to be available at all times and on all calendar days of the year, but availability cannot be guaranteed. Preventive maintenance and scheduled service (maintenance windows) that result in unavailability are not considered downtime.

Response times and fulfilment rates depend on the complexity of the given transaction. A maximum response time exceeded by more than 100%, or a fulfilment rate falling short by more than 80 percentage points, means that the system is considered unavailable from the time the issue is reported in writing to Venjue ApS until it is resolved.

If multiple maximum response times or fulfilment rates are exceeded simultaneously across different transactions, this is regarded as a single breach.

Venjue ApS gives priority to:

• errors preventing the majority of users from working,
• errors in functions updating data across systems or for many users,
• errors affecting essential functions necessary for compliance with legislation, reporting or statutory submissions,
• errors preventing one or more users from working,
• operational disturbances where all core functions are working but one or more users are prevented from optimal use.

Disclaimer

Venjue is provided “as is”. Within the limits of applicable Danish law, Venjue ApS and Third-Party Providers disclaim all other warranties, representations and conditions, whether express or implied, including but not limited to implied warranties, representations and conditions of merchantability, fitness for a particular purpose and non-infringement.

No oral or written information or advice given by Venjue or an authorised representative of Venjue or Venjue ApS shall constitute a warranty.

Without limiting the foregoing, Venjue ApS and Third-Party Providers do not warrant that:

• Venjue is error-free,
• your use of Venjue will be uninterrupted or error-free,
• Venjue meets your requirements, or
• Venjue functions with the hardware or service configuration chosen by the User.

Venjue ApS specifically does not warrant:

• the security of Venjue against hacker attacks or other unauthorised access, although Venjue ApS has to the fullest extent possible designed Venjue to resist such attacks and access,
• that Venjue is always, or at any given time, in operation and available to the End User or Vendor, or
• that specific transactions can always or at any given time be initiated and/or completed in Venjue.

Venjue ApS may, in exceptional cases, suspend full or partial access to Venjue if required for security or operational reasons.

Venjue ApS will provide reasonable prior notice of suspension of access to Venjue unless immediate suspension is required for security or operational reasons.

Disputes

If any provision of this Agreement is found to be invalid or unenforceable, such determination will not affect the validity or enforceability of any other provision of this Agreement.

Any waiver of a breach or failure to enforce any provision of this Agreement shall not be deemed a waiver of any future breach of that provision or of any other provision.

A waiver, amendment or modification of any provision of this Agreement shall only be valid once Venjue ApS has updated this document accordingly.

This Agreement is governed by Danish law and the conflict of law rules of Denmark.

The following agreement is only binding to Vendors and not to End Users. As an End User, you can review this document to determine how a Vendor should behave in their business conduct with you.

Vendor Agreement

If the provisions set out below are not complied with, Venjue ApS reserves the right to terminate, exclude or, in serious cases, pursue legal action against the contracting party, the Vendor, and its representing company.

Bearing of Costs

It is not permitted to deliberately circumvent Venjue's confirmation flow to alter the perception of the agreement made between the End User and Vendor, nor is it permitted to alter exported documents from Venjue.

If the End User accepts, confirms and pays the offer submitted by the Vendor, the agreed prepayment amount will be charged to the End User’s credit card (the amount of the prepayment being defined by the Vendor), whereafter a fee for the use of Venjue (hereinafter referred to as the “Venjue Fee”) will be deducted from the final payout to the Vendor. The booking will then be deemed confirmed and an order confirmation will be generated and sent to the End User.

Unless otherwise specified by Venjue ApS, Venjue is free of charge for the End User. Accordingly:

• No costs may be added to a booking that directly or indirectly reflect Venjue’s fees as a charge to the End User,
• no agreement may be made, whether through the platform or elsewhere, that the End User shall bear the Venjue Fee,
• it may not be presented to the End User how or in what manner they could or should bear a fee, in whole or in part, related to a booking made on Venjue, other than fees charged directly by Venjue.

The Vendor shall bear the Venjue Fee, and it is not permitted to pass this cost on to the End User. Any breach hereof will be considered a material breach of contract, with the legal consequences applied proportionately. The Venjue Fee will never exceed the prepaid amount, and therefore there is no risk that the End User will incur debt obligations to Venjue in this regard.

In the event of cancellation and/or partial cancellation of a booking, the Venjue Fee is non-refundable to the Vendor.

Professional Business Conduct

It is not permitted for non-professionals to offer, sell or correspond through Venjue in the role of Vendor. A requirement exists for registration in the Danish Business Authority’s IT system and the Central Business Register prior to the use of Venjue, and in that connection a CVR number must be provided by the registering person, who must be duly authorised, when creating the account on Venjue.

If the CVR number registered on Venjue ceases to exist, the associated business activity on Venjue must likewise cease.

In the event of a change of corporate form or a merger in which the continuing company retains the CVR number registered with Venjue, no change is required in that regard. In the case of succession of rights, for example through an acquisition or merger, data and presence on Venjue will be preserved, but Venjue ApS must be contacted in connection with updating the CVR number, with proper documentation required.

Subscription and Pricing

Venjue is offered as a recurring subscription billed to the payment method provided. Multiple subscription tiers are available. At purchase, the total charge will include all applicable taxes and any fees associated with activating the chosen plan and billing cycle. Pricing and plan availability may change at any time without advance notice.

Upgrades to higher-priced plans take effect immediately, with the new price pro-rated against amounts already paid for the current billing cycle. All billed subscription periods are non-refundable.

Subscriptions may be cancelled at any time directly within Venjue, with no notice period, no minimum commitment, and no binding terms of any kind.

Data

Employees of Venjue ApS shall not process or modify, update, delete or otherwise handle the Vendor’s data, not even at the Vendor’s request, except where a separate agreement to that effect has been voluntarily entered into by Venjue ApS. Data may be extracted from Venjue if Venjue ApS agrees to this.

The Vendor has the right to export the raw data entered into the system by the Vendor during the use of Venjue. Venjue ApS is not obliged to provide such export free of charge. Raw data may only be exported and delivered to the Vendor and only upon prior agreement.

The Vendor’s right to export raw data ceases in the event of the Vendor’s breach of this Agreement, including in the case of non-payment.

Marketing

The Venjue logo, name and other intellectual property rights associated with the Venjue brand may not be used for marketing purposes unless express written consent has been granted by Venjue ApS. The following exceptions apply:

• For campaigns supported by Venjue ApS, where the wording of the campaign itself implies consent from Venjue ApS without requiring an explicit declaration.

Venjue may only be represented using approved versions of our logo, name and product descriptions. These are all available by contacting hello@venjue.com, where consent for the intended marketing can also be obtained.